Returns Policy
We hope you are happy with your purchase.
Should you wish to return an item bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition.
Returns or exchanges must be made within 28 days of delivery.
If we find a product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item. To ensure the item is resalable please return complete, in a clean unworn condition, in its original packaging and with all labels still attached.
To enable us to handle your return as quickly as possible, please follow the instructions below:
Returning a Product
Return the item to School Main Reception and complete a Return/Exchange form - please contact us for a returns form on admin@rec-express.co.uk
Subject to the item being in it’s original condition we will:
- Deliver the exchange item to School Main Reception on the next available delivery date (subject to stock availability)
or
- Refund your money within 28 days from receipt of a completed Return/Exchange form and return of the item to School Main Reception.
Cancellations
If you haven’t submitted an order, you may clear the items from your shopping basket at any time by changing the quantity to zero or by clicking on the delete item link.
If you have submitted an order and received your confirmation email, you can still cancel your order provided it has not entered the dispatch process. Please reply to the confirmation email as soon as possible and mark it “URGENT CANCELLATION” in the subject line. Please ensure you list your name, invoice address, postcode and order number in the email.
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns procedure above.
Complaints
If anything is not right with your product, please call us on 01455 445555 between 9am and 5pm or email admin@rec-express.co.uk. We will aim to resolve the matter to your complete satisfaction.
For full information and legal details please see the Terms and Conditions page.